Privacy Policy

Tempotech Controls Inc. (“Tempotech Controls,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, tempotechcontrols.com (the “Website”), requesting a quotation, submitting a contact form, communicating through our chatbot or live-chat features, or otherwise interacting with us.
This Privacy Policy explains how we collect, use, process, store, and disclose personal information obtained through our Website. By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy.
Our Website is primarily an informational and business-to-business website designed to provide information about Tempotech Controls, our products, services, technical capabilities, and related resources. The Website may allow visitors to request quotations, submit technical or general inquiries, download product information, and communicate with our team. We do not currently sell products directly through this Website or process online payments or payment card information through the Website.

When you interact with our Website, we may collect personal information that you voluntarily provide to us. For example, when you submit a contact form, request a quotation, communicate with our team, or use another interactive Website feature, you may provide your name, company or organization name, email address, telephone number, country or location, product information, model numbers, application requirements, quantities, technical specifications, project requirements, and any other information included in your message.
If a Website feature allows you to upload drawings, specifications, documents, photographs, or other files, we may also receive the information contained within those files. You should avoid submitting unnecessary personal, confidential, financial, or other sensitive information through standard Website forms.
When you visit our Website, certain technical information may also be collected automatically. This may include your Internet Protocol (IP) address, browser type, device type, operating system, approximate geographic location derived from your IP address, referring website or source, pages visited, time and date of your visit, Website interactions, and cookie or similar technology identifiers. This information may be collected through our Website, hosting environment, security technologies, analytics services, and other technologies used to operate and protect the Website.

We use personal information primarily to operate our Website and respond to requests from customers, prospective customers, suppliers, partners, and other visitors. Information submitted through a quotation or contact form may be used to respond to your inquiry, prepare a quotation, recommend an appropriate product or configuration, provide technical assistance, communicate regarding a project or application, and maintain our business relationship with you.
We may also use information to operate, maintain, troubleshoot, secure, and improve our Website; understand how visitors use the Website; measure Website and marketing performance; improve our products, services, technical content, and customer experience; detect and prevent spam, fraud, malicious activity, or unauthorized access; protect our Website, systems, customers, and business; comply with applicable legal and regulatory requirements; and establish, exercise, or defend our legal rights.
Information submitted through our Website may also become part of our normal business correspondence or customer records where reasonably necessary to respond to your request or maintain an ongoing business relationship.

Our Website provides forms that allow visitors to contact Tempotech Controls and request information or quotations. When you submit one of these forms, we collect the information you enter so that our team can understand and respond to your request.
Depending on your inquiry, the information may be used to determine product suitability, develop a quotation, answer technical questions, recommend products or configurations, or contact you for additional information. Submitting a quotation request does not create an obligation to purchase a product or service.
Information submitted through these forms may be processed or stored using Website hosting, email, security, communication, or other technology providers that support our business operations.

Our Website may provide a chatbot, automated assistant, or live-chat functionality to help visitors locate information, identify products, ask questions, or communicate with our team. When you use these features, information you enter into the conversation may be collected and processed along with technical information necessary to provide and secure the service.
You should not submit passwords, credit card information, financial account information, confidential business information, or other highly sensitive personal information through the chatbot or live-chat service unless you are specifically directed to use an appropriate secure method.
Where automated responses are provided, information supplied by the chatbot is intended to assist visitors and should not replace confirmation from a Tempotech Controls representative when product specifications, certifications, installation requirements, safety considerations, or application suitability are important.

Our Website may use cookies and similar technologies to operate correctly, remember visitor preferences, maintain security, understand Website usage, measure Website performance, and support our marketing activities. Cookies are small data files that websites may place on a visitor’s browser or device.
Some cookies may be necessary for essential Website functionality and security, while others may be used for analytics, advertising, or performance measurement. Where required by applicable law, we will request appropriate consent before using non-essential cookies or similar tracking technologies.
You may be able to control, block, or delete cookies through your browser settings. Please be aware that disabling certain cookies may affect the operation or functionality of portions of our Website.

We may use Google Analytics and other Google services to help us understand how visitors find and interact with our Website and to evaluate the effectiveness of our online marketing activities. These technologies may process information such as IP addresses, browser and device information, approximate geographic location, referring sources, Website pages viewed, and interactions with our Website.
We may also use Google advertising services to measure advertising performance or understand whether visitors arrive at our Website after interacting with an advertisement. Information collected and processed by Google is also subject to Google’s applicable privacy policies, technologies, and privacy controls.

We use Cloudflare and related security technologies to help improve Website performance and protect our Website against malicious traffic, automated attacks, spam, fraud, and other security threats. Cloudflare may process technical information such as IP addresses, browser information, device information, Website requests, and security-related information when you access our Website.
We may also use Cloudflare Turnstile on Website forms or other interactive features to help distinguish legitimate Website visitors from automated or abusive activity. Information processed through Cloudflare services is also subject to Cloudflare’s applicable privacy practices.

Tempotech Controls does not disclose personal information except where reasonably necessary to operate our business, provide a service requested by you, protect our Website and systems, work with service providers, or comply with applicable law.
We may provide limited information to third-party service providers that assist us with Website hosting, Website maintenance, security and spam prevention, analytics, advertising measurement, email and business communications, cloud services, chatbot or live-chat functionality, and other technology necessary to operate our Website and business. These service providers may process information as necessary to provide their respective services and are subject to their applicable contractual and legal obligations.
We may also disclose information when required or permitted by applicable law, regulation, court order, subpoena, lawful government request, or other legal process. Information may also be disclosed where reasonably necessary to protect the rights, property, security, or safety of Tempotech Controls, our customers, Website visitors, employees, or others.
If Tempotech Controls becomes involved in a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction, information may be transferred as part of that transaction where permitted by applicable law.

Some technology and service providers used by Tempotech Controls may store or process information outside Canada. As a result, personal information may be processed in jurisdictions other than the jurisdiction in which you reside and may become subject to the laws of those jurisdictions.
Where required by applicable law, we take reasonable measures to ensure that personal information processed by service providers outside Canada receives an appropriate level of protection.

Tempotech Controls takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure. Our Website may use HTTPS encryption, access controls, Website security services, spam protection, and other security technologies intended to protect Website visitors and our systems.
However, no method of Internet transmission, electronic communication, or electronic storage can be guaranteed to be completely secure. For this reason, visitors should avoid transmitting highly sensitive or confidential information through ordinary Website forms, chatbot conversations, or email unless an appropriate secure method has been provided.

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected or to satisfy legitimate business, contractual, legal, regulatory, accounting, security, or record-keeping requirements.
For example, information associated with quotation requests, technical inquiries, customer communications, and business relationships may be retained for a reasonable period so that we can provide continued support, maintain appropriate business records, respond to future inquiries, resolve disputes, and comply with applicable legal requirements.

Depending on your location and applicable privacy laws, you may have certain rights concerning the personal information we maintain about you. These rights may include requesting access to your personal information, requesting correction of inaccurate or incomplete information, requesting deletion of certain information where applicable, withdrawing consent where processing is based on consent, and asking questions about how your personal information has been collected, used, or disclosed.
Privacy rights are not absolute, and certain legal or business exceptions may apply. We may also need to take reasonable steps to verify your identity before processing a privacy-related request.

Our Website may contain links to websites operated by manufacturers, suppliers, distributors, industry organizations, social media platforms, technology providers, or other third parties. When you leave our Website and visit a third-party website, that organization’s privacy practices and terms will apply.
Tempotech Controls is not responsible for the privacy practices, security, accuracy, availability, or content of third-party websites. We encourage visitors to review the privacy policies of third-party websites before providing personal information.

The Tempotech Controls Website, products, and services are primarily intended for businesses, engineers, OEMs, industrial users, and other professional customers and are not directed toward children. We do not knowingly collect personal information from children through our Website.
If we become aware that personal information relating to a child has been collected inappropriately, we will take reasonable steps to remove the information where required by applicable law.

We may update this Privacy Policy from time to time to reflect changes to our Website, business practices, technologies, service providers, or applicable legal and regulatory requirements. When we make changes, we will publish the revised Privacy Policy on our Website and update the “Last Updated” date.
We encourage visitors to review this Privacy Policy periodically to remain informed about how we handle personal information.

If you have questions about this Privacy Policy, would like more information about how Tempotech Controls handles personal information, or would like to submit a privacy-related request, please contact Tempotech Controls Inc., 4-510 Massey Road, Guelph, Ontario N1K 1B4, Canada, through our Website at tempotechcontrols.com or by email at [email protected].
When contacting us regarding a privacy matter, please provide sufficient information for us to understand and respond to your request. Please do not send passwords, payment card details, financial account information, or other highly sensitive information through ordinary email.